long distance - how to dial

[fdunique]

Hello I have a International long distance plan with my phone.

I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work.

I do the 1 before the number

I asked the question on your site with the automatic help and the message explain I have to do 1 58 and the number (XXX XXX-XXXX) then another message ask "this not work" I clicked on it, and a new message said "the number have to be linked, login to forum and send a message to be linked"

and here I am!.

Could you check please, thank you

[fdunique]

yes I have and now it work thank you

[fdunique]

yes I have and now it work

thank you

[Anonymous]

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@gblackma wrote:

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

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Well...not quite unless he does indeed have the gift one. The normally purchased 400 minute add-on wouldn't say $0.

[gblackma]

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

[JoyLuck]

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@fdunique wrote:

Excactly what I done, still not work

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Have a look at this. See if it will help.

https://www.prokerala.com/how-to/call/venezuela?from=canada

[fdunique]

Excactly what I done, still not work

[fdunique]

yes I also tried the 011 58

and yes the plan international show in my account

Thanks

[Triguy]

To call Venezuela from Canada, dial:011 - 58 - Area Code - Land Phone Number011 - 58 - 10 Digit Mobile Number

[gblackma · Accepted solution]

@fdunique 011 58. Please remove your personal information from the post. This is a public forum.  Thanks. Stay safe.

[Anonymous]

 @fdunique 

Try 011 in front of the country code instead of the +.

Are you sure you see the 400 minute add-on in your data & add-ons area?

[JoyLuck]

Click the 3 vertical dots and edit out personal info.

This is a public forum and everyone can see your numbers.