06-18-2024 03:16 PM
06-18-2024 03:51 PM - edited 06-18-2024 03:52 PM
If the same email address was used to create both accounts you will need to contact customer support with a different email address so they can create a new login for one of your accounts.
Click on the chat bubble at the bottom right of your page to submit a ticket via the chatbot or send a detailed private message by clicking below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer support wait times are still a little backed up. Usually a few hours it may take up to 48 hours to recieve a reply. Keep an eye on your private message box by clicking on your avatar at the top right of your screen.
06-18-2024 03:18 PM
@suered wrote:We have 2 phone accounts can only login to 1
Each account uses a separate login. Were both accounts set up using a different e-mail address?