login to cancel account

[gerrygab]

I'm trying to cancel my father's account and plan. Both my parents use the same email but different cell numbers. how can I login to change info for Father? He has passed away last month and his account is no longer needed. His # is xxx-xxx-xxxx.

Thanks Gerry

Edit by Dunkman: removed personal information

[rozachamorro]

Hi, I would start a ticket thru SiMon, Ticket replies are by a real human that will reply every 30-60!minutes during the daytime, Explain what you need to be done and he will sort it for you or explain how! Sorry for your loss ❤️

[softech]

@gerrygab 

sorry for your loss.  PM is a prepaid provider  if the account was setup to pay by your father's credit card, when the CC is  cancelled, PM cannot take the money and the account will then be suspended and closed 90 days later 

Or you cam message PM support directly and arrange for closing the account earlier.  Please message them here:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Sorry for your loss. Sucks that you have to deal with all this now. Did your mother use the same credit card on her account? Can you or your mother log in to the credit card account? If so does it have a pause or lock feature? You could find the renewal date of his account and pause the card overnight which would stop the payment. Then the account goes into suspension and eventually deactivates altogether.

[Handy1]

@gerrygab Sorry for your loss , get support to help you 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[hTideGnow]

hi @gerrygab sorry for your loss.

each account has it owns email Login.  Please submit ticket with PM CS agent and they will help

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437