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chris_mezin
Good Citizen / Bon Citoyen

how can i get eversafe if i cant login to my account?

5 REPLIES 5


@chris_mezin wrote:
Can a cell phone provider keep your phone number?
 
 
Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.Nov 17, 2023

In some circumstances they sort of can do so. For a transfer the RECEIVER must register your number and, unfortunately, some carriers are restricted to only a portion of all national numbers. Have no idea who controls this allocation of numbers. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

chris_mezin
Good Citizen / Bon Citoyen
Can a cell phone provider keep your phone number?
 
 
Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.Nov 17, 2023


@chris_mezin wrote:

thanks. waiting for a reply but i swear ive been through this like 188379 times... 


just so's you know....watch the little envelop icon on top right side of page will be highlighted when they respond to you.

chris_mezin
Good Citizen / Bon Citoyen

thanks. waiting for a reply but i swear ive been through this like 188379 times... 

hTideGnow
Mayor / Maire

HI @chris_mezin 

wait an hour and try again using Incognito/private/secret mode on your browser

if that does not work, agent can help.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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