locked out of account

[Bernie3]

Im locked out and says contact customer service which sends me to the community site

now what?

[JL9]

Did you try several times? It could just be a temporary lock. Try again this evening and you may be good to go, if it goes beyond you may need a CSA to manually change that issue for you.

[hairbag1]

You can dial 611 to get the status of your account and also pay for renewal using your on-file credit card (you will need your pin number)

Then try accessing your account in a few hours.

edit...phonics !

[softech · Accepted solution]

@Bernie3   You can wait a full hour and try again

If still fails, try to use the Forgot Password link, you can enter the email address, then answer the security question to complete the self-reset process

If still unable to reset it, open a ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there