locked out for weeks

[Leinad]

I messed up with my phone trying to get into may account, Now i need to print my bills still locked out

[slusagm]

check this, maybe helpful to unblock it

https://www.zdnet.com/article/what-to-do-when-chrome-stops-letting-you-download-pdfs/

or try using PM app to download 

But , you can also ask PM to send you the bills to your email, just explain you can't download for whatever reason 

[hTideGnow]

hi @Leinad the block is a device setting.  Try with another phone or try with another computer 

[Leinad]

yes this let me in thanks so much however it wouldnt let me down load my bills it blocked the pdfs

[hTideGnow]

with Chrome in phone, click on the 3 dots on top right and select New Incognito tab ...

[Leinad]

crome

[RavingRaven]

@Leinad 

What browser are you using? Chrome? Firefox? Safari....?

[hTideGnow · Accepted solution]

hi @Leinad usually clock on the 3 dots or 3 lines on top right of the browser to bring up the menu.  It could be called Incognito or Private or secret mode depending on the brand of the browser 

if you can't find it to test, just message support agent for help using the link above 

[Leinad]

not sure how to, use Incognito/private/secret mode

[RavingRaven]

@Leinad 

Read this thread as this solution may work for you for your lock out issue. Otherwise as suggested contacting customer support can get you receipts for your payments if you cannot login in the near future.

*Note the other user in the thread that details how it worked for them as well.🤞

https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Troubleshooting-Login-Issues-OTP-2FA-E...

[Sansan]

You can message Public Mobile directly for assistance to unlock your account.  They will reply via same.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Leinad 

try again in an hour using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437