@link to members

[conk54]

May have deleted holiday rewards text

[conk54]

Thank you

[computergeek541 · Accepted solution]

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@softech wrote:

@conk54   you sure you got the text already?  PM will be sending out text in the next couple days, not that fast

Just in case you did, open ticket with PM Support and they can likely add it back for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

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Opening a ticket isn't necessary if the customer has acccidently deleted the text text message.   If the number that the text message came from is known (it is 4911), the yes2 text message can be sent.

[Yummy]

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@hairbag1 wrote:

You'll recieve a text from PM when the offer is avialble to you. Expect the text sometime between now and end of Dec.

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I believe PM said SMS will arrive between Dec 1 and 15 and you have until end of Dec to accept or not.

[softech]

@conk54   you sure you got the text already?  PM will be sending out text in the next couple days, not that fast

Just in case you did, open ticket with PM Support and they can likely add it back for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

You'll recieve a text from PM when the offer is avialble to you. Expect the text sometime between now and end of Dec.