07-12-2024
04:04 PM
- last edited on
07-12-2024
04:43 PM
by
computergeek541
I keep getting the message that it's an invalid iMEI number when I'm trying to transfer my old phone number
07-12-2024 04:06 PM
@Dee63 Best to just use old providers account number and avoid the IMEI . It’s not needed and often causes issues . No worries thou I’ll private message you the porting team number . Give them a call they can re trigger the port request and just use old provider account number . Leaving old providers sim in the phone to reply YES to the confirmation text to port number to public mobile
07-12-2024 04:06 PM - edited 07-12-2024 04:07 PM
HI @Dee63
PM porting support team can help. Instead of IMEI, give them the account number of your old carrier. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
07-12-2024 04:05 PM
use account number intead of IMEI