invalid iMEI number when transferring my phone number

[Dee63]

I keep getting the message that it's an invalid iMEI number when I'm trying to transfer my old phone number

[will13am]

@Dee63 , please call the porting team number in the link below to have the problem corrected.  I don't think you can submit the port again yourself.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

[Handy1]

@Dee63  Best to just use old providers account number and avoid the IMEI . It’s not needed and often causes issues . No worries thou I’ll private message you the porting team number . Give them a call they can re trigger the port request and just use old provider account number . Leaving old providers sim in the phone to reply YES to the confirmation text to port number to public mobile 

[hTideGnow]

HI @Dee63 

 PM porting support team can help. Instead of IMEI, give them the account number of your old carrier.    I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[slusagm]

use account number intead of IMEI