imessage not activating

[danae444]

I have had this problem since yesterday, I ported my number from lucky mobile and my new phone is working fine other than imessage and facetime won’t activate. On top of that my old phone hasn’t deactivated itself like i’ve heard it should so i’m thinking something went wrong with the port

[danae444]

so it’s working now randomly, i think it’s the 24 hours apple can take to confirm the number or something.

[Dunkman]

@danae444 

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@danae444 wrote:

I can make and receive calls, and texts, it’s just imessage that won’t turn on. But i can also still do the same on my old phone with the same number, and imessage is still working on that phone

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Your port from lucky was unsuccessful.  If successful, your Lucky mobile account will be permanently closed.

Try to call the Telus porting team.  Keep your Lucky mobile SIM card in your phone to receive the confirmation port request text from Lucky.

[Handy1]

@danae444  Try removing your phone number from iMessages reboot the phone and add the number back to iMessages see if that helps 

[softech]

@danae444 is your Lucky sim still receiving incoming calls??

and can you make outgoing calls with your PM sim??

[danae444]

thank you hopefully it was just a porting issue and they can help

[danae444]

i have already did that

[TheSterlinger]

Try doing transfer to new iPhone on your old phone and see if that helps. Although you should be able to iMessage through all your devices. Try contacting Apple Support via text messages if the problem still persists.

[danae444]

I can make and receive calls, and texts, it’s just imessage that won’t turn on. But i can also still do the same on my old phone with the same number, and imessage is still working on that phone

[TheSterlinger]

For iMessage try turning off iMessage restarting and turning it back on. If that doesn’t work try unchecking all the options on how iMessages get sent restart and see. 

Are you able to send messages, make calls and use data? If you cannot then that means that something went wrong during the porting process. I’ll send you the number if that’s the case. Check your messages, click the avatar and click inbox.

[Handy1]

@danae444  I’ll send you the porting team phone number private message and they can re trigger the port request for you