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how to reset login info for an existing public mobile account?

muzmarisa2
Good Citizen / Bon Citoyen

how to reset login info for an existing public mobile account?

 

5 REPLIES 5

HI @muzmarisa2 

if you cannot even login , message support agent for help

 

muzmarisa2
Good Citizen / Bon Citoyen

I can't login into my account

slusagm
Mayor / Maire

what you meant by reset login info? reset password or the login email ?

if you want to reset login email, just login first and go to Manage EverSafe ID on Profile to update.  If you want to reset password, just click the password reset link there

 

eddieO
Mayor / Maire

@muzmarisa2 if you go into your PM account, go into the "Account" tab and then go into the "Manage Login (Secured by EverSafe) section, there you will be able to change password, email etc

hTideGnow
Mayor / Maire

HI @muzmarisa2 

so, you have problem logging in and need password reset ?

 Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

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