how to reconnect service when account placed on hold

[Dstill]

I lost my credit card and requested a new card as a result.  My account has been put on hold since then and I'm trying to reconnect my service with an updated credit card.  I've been at this now for over a week and have had no success.  How do I reconnect my service?

[pmbc]

@Dstill Here's a link with where you can buy voucher.  If you have a new credit card, you should be able to activate your account when you login online.

Payment voucher | Public Mobile

[Dstill]

It's been a month, my account has always been up to date.  Where do I buy a voucher?

[dust2dust]

Ok good. You have an account still. I do suggest buying a voucher while you wait. You can buy vouchers online at recharge.com or muskbird.com (amongst others). muskbird also has an RTR option that will deposit money straight into your account.

[Dstill]

I've tried calling the *611 and it says my service is suspended and recommends I do all the things I've already tried. 

[dust2dust]

How long ago did you last pay? If over 120 days (4 months) then the account is dead. But the voucher can work for you while you wait for support to get you going in your account.

[hTideGnow]

HI @Dstill 

Login to My Account, then you can click Pay Now and resume service to reactivate it

if you have trouble with the 2FA , click Didn't receive code and then select Send email

if you are still unable to login , please submit ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Dstill  Buy payment vouchers and load them *611 or get support to help you update credit card info if you can’t log into update it yourself 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437