06-26-2023 11:31 PM
I need to login my account but my cell phone can not reveive text message. The website need to input verification code but i can not get. what is the solution?
Solved! Go to Solution.
06-27-2023 11:34 AM
If you download the app, you have better success. when trying to login, if you do not see the option of emai or SMS, then try reset password. try forgot my password. when you were loged in make sure to setup your preferences.
06-27-2023 12:02 AM
Did you try login with the PM app?
You can tap Resend Code and it will give you options to send by text, email or call.
06-26-2023 11:37 PM - edited 06-26-2023 11:38 PM
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: