cancel
Showing results for 
Search instead for 
Did you mean: 

how to get refund

Khawer
Great Neighbour / Super Voisin

some one is using my master card,

8 REPLIES 8

CountyDownIeUk
Mayor / Maire

Contact your Financial Institution as they should refund fraudulent charges. If a known person used your card, then it’s on you. 

HALIMACS
Mayor / Maire

@Khawer 

 

I guess the first thing we need to know is are you, or anyone in your group of people, utilizing Public Mobile as a mobile service provider?

 

If so, log on the self-serve to see which account and number the payment was for. Probably just a renewal amount.

 

If not, contact the credit card company and dispute the charge.

hycm53
Deputy Mayor / Adjoint au Maire

@Khawer wrote:

Some one is using my credit card, Nov. 7, 2022 $45.20 charged.


Are you or someone of your family is PM customer and using MasterCard to pay? $45.20 is $40.00 plan plus 13% tax.

Tsawwassen
Model Citizen / Citoyen Modèle

This is a no brainer —-Lock your card immediately and call the card issuer.

walker1
Mayor / Maire

@Khawer   Shouldn't you be contacting Mastercard about that problem?

Khawer
Great Neighbour / Super Voisin

Some one is using my credit card, Nov. 7, 2022 $45.20 charged.

Outdoorsman
Mayor / Maire

@Khawer hi hopefully you have called your cc company and secured your card,why do you think it is a public issue what has happened?

Meow
Mayor / Maire

PM does not provide refund except for US add-on not working (at their discretion).

If you suspect somebody is using and abusing your credit card talk to you bank.

Be aware if you ask for chargeback from your bank regarding charges form PM your account will be in jeopardy.

Need Help? Let's chat.