Welcome to Public Mobile @fonzy35 I think a worker at WoW Mobile told me it could take 24 hours. However in most instances the port is complete withing 2 hours. Mine took almost two hours. I was told to wait until I lost all service on my previous carrier before removing the SIM and then insert the new activated SIM card from Public Mobile. That was the best way to find out that the service was switched over. I later received text messages from Public Mobile several more hours later that the port was complete. I think that was more of a courtesy then when the actual port was complete though.
I hope that gives you a time frame of what you can expect.
Just for your own information. If later on you can call and text out, but not receive, you may need to contact the Moderator team for an issue with the porting.
When I ported another family member's number over, they could call out and receive texts and use data, but could not receive any calls. When I messaged the moderators, they informed me it was a failed port and needed to be resubmitted. After they did that everything worked.
So if it doesn't work within the allotted time frame, there is no harm in reaching out to the moderator team.
Here is some steps
If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.
Here’s when and how to contact the Moderator Team:
- If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
- If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
When are Moderators available and how long till I get a response?
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
- Monday to Friday from 9 AM to 9 PM Eastern time.
- Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
How do I know if a Moderator has looked at my question or responded?
Once a Moderator has opened your support ticket, they’ll send you a private message asking you to authenticate your account information. You will need to provide your account number and PIN to validate your account information. You can find this message by clicking on the envelope icon.
If you have not changed your account settings since creating your Community account, you will automatically receive email notifications when someone has sent you a private message. To modify this, just click on your Community avatar, then on ‘My Settings’, then navigate to the ‘Preferences tab’, then select ‘Private Messenger’ and checkmark the box beside ‘Receive email notifications for new private messages”.
Are there any questions that always require a Moderator?
There definitely are, and here are some examples of when to contact Moderators directly:
- There’s an issue with your Public Mobile service that prevents you from using your phone to make calls, a feature is bugged, or if earned Rewards aren’t showing up.
- You’ve ordered a SIM card online, it’s been more than 7 days, and you haven’t received it yet.
- You would like to change your Self-Serve email address, or make other Self-Serve account changes that you are unable to do yourself.
To learn more about our Community, click here.
And here is a link to their Public Mobile post about contacting them and related thinds.
