how do i get my phone number but cant log into my account, because it says subscription error.

[justinlin]

I've been trying to get my account phone number and complete account activation, but everytime its says subscription error, and i cant do anything about it. after i get my account i want a refund. 

[Handy1]

@justinlin sometimes they can and forth messaging with support is quick , others times takes bit of time if you go more then 2 hours with out response back after having already had communication then I would just nudge them again to see what’s next 

[justinlin]

nice  they replyed back with some information did needed to help, but now they aren't replying anymore

[Handy1]

@justinlin  Your community in box is top of page on computer or if on phone tap your avatar and drop down menu will show messages tap it 

or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @justinlin you checked the inbox in this Community portal? 

send them another ticket 

[justinlin]

ok thank you, i already sent one to a agent today at 1 o'clock but they still haven't replied yet, so i don't know how much longer ill have to wait.

[hTideGnow]

hi @justinlin agent usually reply in 2 hours, so check the Community inbox 

[justinlin]

yeah i already sent it to the agent, they haven't replied yet

[hTideGnow]

hi @justinlin try again with this link and it will work 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[justinlin]

they already charged me, but every time i try to submit a ticket it says error. 

[hTideGnow]

hi @justinlin PM has took the money yet? is that an error about esim?

please submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@justinlin Please submit ticket with support ,

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[justinlin]

yes i have but when i finish it it says subscription not activated

[Handy1]

@justinlin  have you downloaded the app to finish the activation yet ?if no luck here’s direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437