how do I cancel my account?

[Sue52]

I made a big mistake recommending Public to my wife. Got Sim through London Drugs in Duncan. Sim did not work from the start. We begged them to give us a different Sim, but no we will fool around with this one until the cows come home. three visits to London Drugs and the Public system still did not recognize the Sim. We gave up and continued with Koodo. Now Public is billing us for a plan that never ever worked at all.

So how do we stop Public from billing us for a plan that never even started?  When that is resolved I will try to figure out how to cancel my plan. Even though it has worked quite well for me.

[esjliv]

@Sue52 - what troubleshooting did you try for your wife's phone/sim card/account?

Were you able to register for a self serve account and check the status? Register for an account here:

https://selfserve.publicmobile.ca/self-registration/

Also, did you try:

*restarting the phone

*perform a reset of the network settings

*try her SIM into your phone to see if any services work

*if her SIM worked in your phone, then what is the model of her phone? Maybe it is not compatible, or perhaps locked to a previous provider?

OR, are you saying after all this, your wife ended up activating with Koodo? Seems your wife has a few accounts then, unwittingly. 😕 

[srlawren]

---

@hTideGnow wrote:

HI @Sue52   

Why 2 different posts?

https://productioncommunity.publicmobile.ca/t5/Get-Support/how-do-I-cancel-my-account/m-p/821690#M55...

---

@hTideGnow thanks for pointing it out: threads merged.

[softech]

HI @Sue52   So, what was the error showing on the phone?  Can you make outgoing calls?

it could be just a SIM provisioning issue and it is a very easy fix on the PM side.  Give them another chance to get it right.  just open a ticket with PM Support.  

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hTideGnow]

HI @Sue52   

Why 2 different posts?

https://productioncommunity.publicmobile.ca/t5/Get-Support/how-do-I-cancel-my-account/m-p/821690#M55...

[Sue52]

Sue52

New in Town / Nouveau en Ville

a moment ago

I made a big mistake recommending Public to my wife. Got Sim through London Drugs in Duncan. Sim did not work from the start. We begged them to give us a different Sim, but no we will fool around with this one until the cows come home. three visits to London Drugs and the Public system still did not recognize the Sim. We gave up and continued with Koodo. Now Public is billing us for a plan that never ever worked at all.

So how do we stop Public from billing us for a plan that never even started?  When that is resolved I will try to figure out how to cancel my plan. Even though it has worked quite well for me.

[hTideGnow]

HI @Sue52  usually PM will reimburse the SIM

to cancel your account, make sure Autopay is disabled and remove the credit card from the system.  You have accesss to the My Account without problem?

if you really out of idea, call Credit Card , do a chargeback.  Once it is done' the charge reversed, PM notices something wrong and will suspended the account immediately.  (but you only do this if you don't need to port out the account to another provider)