how do I cancel my account?

[qat]

i literally just want to cancel my plan

[Sansan]

@NowayPublic55  if you cannot sigin and nothing is working for you, click on the link k below and write to customer service and let them know what you want to do.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NowayPublic55]

This is the same help I got when I tried to subscribe (None).  I just want to cancel the process and the account!!!!

[NowayPublic55]

I tried to disable subscribe twice. It just takes me back here

[NowayPublic55]

I am very tired of this circular nonsense.  First I coundn't complete my payment because the software froze, now i'm being taken in circles trying to cancel by account

[Luddite]

@qat  If all else fails suspend your payment card during a renewal cycle. Autopay will fail and be disabled. Reinstate your card next day.

[Sansan]

@qat I can certainly understand your frustration and annoyance at the things indicated.  Wishing you all the best

[computergeek541]

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@Yummy wrote:

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@BKNS27 wrote:

@qat 

You have 2 options to cancel your PM account.

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And another method is to declare phone lost/stolen. In 90+ days of no pay account will be deleted.

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Acounts never get deleted, only closed.

[Boki]

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@hTideGnow wrote:

HI @qat 

anything wrong with the service?  give us more info and maybe we can help and you can stay ?

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This is joke, right?!

EVERYTHING is wrong with this service:
- US add-on seldom if ever work
- Credit card updates DO NOT work at all
- Agent reply only lucky receive
- Ticket DOES NOT work
- Loyal customers get NOTHING for their loyalty. Even holiday bonuses are cancelled which cost public mobile Nothing.

[Yummy]

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@BKNS27 wrote:

@qat 

You have 2 options to cancel your PM account.

---

And another method is to declare phone lost/stolen. In 90+ days of no pay account will be deleted.

[hTideGnow]

HI @qat 

anything wrong with the service?  give us more info and maybe we can help and you can stay ?

[hairbag1]

@qat 

Toggle to Unsubscribe and next time your regular renewal is due, that renewal will fail. Then, 90 days later the account and number will deactivate irreversibly.

Use this link to message Customer Support to remove all credit card info from your account...just to be sure. ...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan · Accepted solution]

Sign in your account and switch the subscription button to off. After 90 days of non payment , the account will be suspended and it will automatically be closed.  Or you can port out to another provider.  If you want to  remove your credit number from file  send a message to public mobile at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@qat 

You have 2 options to cancel your PM account.

- Port your number to another carrier.

- Login to your account and disable Subscribe/AutoPay button. It will cancel after 90 days of nonpayment.