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how can one contact customer service regarding problems with account

tetrix
Great Neighbour / Super Voisin

I have been through 4 attempts to "submit a ticket".  A hopeless exercise.  Is there another way to contact the company, or alternative do I go to CRTC?

5 REPLIES 5

BKNS27
Mayor / Maire

 @tetrix 

Are you @christopher999?

He called CCTS as CRTC too. You can private message a CS_Agent by clicking on your avatar top right then Messages.

hairbag1
Mayor / Maire

@tetrix 

while you wait for CSA to help...let us know the nature of your PM problem. We can usually help long before the Customer Support gets to it...unless it's an account issue !

HALIMACS
Mayor / Maire

@tetrix 

The CTRC does not regulate mobile service provider concerns.

The CCTS does.

We’re just other customers on here like you, so that veiled comment doesn’t mean a lot to any of us. 🙂

Indeed, their stupid Chatbot ticketing process has been malfunctioning for 6+ months and there doesn’t seem to be a lot of progress on repairing it, so the only way to contact them is by the means provided above.

Handy1
Mayor / Maire

@tetrix  This link should work for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow
Mayor / Maire

HI @tetrix 

you probably using chatbot and got the error

Please submit ticket to  them here by direct message


       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and share your question here and hope we can help

 

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