how can i unlock my self serve

[e1r0y]

how can i unlock my self serve?

Hi i tried resetting the password but it locked me out. It indicated I need to contact moderator for help

i have access to my email account but do not the answer to the questions. Any help will be appreciated.

[Lucas678]

Contact moderators.

[e1r0y]

Hi guys

Thank you so much for your valuable inputs

My issue has been resolved.

Have a nice evening and stay safe!

[Austin_YQU]

Get hold of a moderator!

[Staliger]

@e1r0y if the forgot password option didn't work, only mods can help you with the access. Please contact them. They reply within 48 hours, but usually faster.

[kselmak]

If you are having hard time contacting moderators through Simon though can use direct link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Watch out for the response in the private message section

[Triguy · Accepted solution]

Contact a moderator by submitting a ticket.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[ShawnC13]

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@e1r0y wrote:

how can i unlock my self serve?

Hi i tried resetting the password but it locked me out. It indicated I need to contact moderator for help

i have access to my email account but do not the answer to the questions. Any help will be appreciated.

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You will need to contact the moderators to do that for you if the password reset has failed.  To contact the moderators click on the "?" in the bottom right-hand corner of the screen and create a trouble ticket through the SIMon the chat bot