help to cancel port request.

[dmrls28]

I'm trying to switch providers and am shopping around. I am trying to leave public but when I tried porting my number, i got a message that says "your current provider tells us you already have a port request open with another provider". can you please help me cancel my port request?

[dmrls28]

problem has been solved, thank you everyone!

[Pixelguy]

Hi dmrls28,

If you did not reply to the port request text, it will automatically expire after 90 minutes. Subsequently, as mentioned you can reply No to the text to cancel. 

Hope this helps! 

[Handy1]

@dmrls28  Just reply NO to the confirmation text to port 

[hTideGnow]

HI @dmrls28 

maybe you have requested porting twice?

but you can ask support agent to confirm if there is any pending port out request.  

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage