free sim card with CPO phone purchase?

[Meowington]

Hi everyone,

i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:

"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."

How can i get the sims card back, do i need to contact CSA and request for one back?

Meowington

[Quigley]

@computergeek541   , @Meowington That's probably what happened, cus I had to go back and forth until the free sim card eventually showed up with the phone order

[computergeek541]

@Meowington 

Was the SIM card in the cart during checkout?  If it wasn't added, the shipping department wouldn't know to include it.

[Outdoorsman]

@Meowington hi yes you 

need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Quigley · Accepted solution]

@Meowington   You should have gotten a free sim card too. I did.

Ask a PM customer Support agent to send you one.