11-22-2022 09:15 AM
i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:
"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."
How can i get the sims card back, do i need to contact CSA and request for one back?
Solved! Go to Solution.
11-22-2022 11:38 AM - edited 11-22-2022 11:39 AM
@computergeek541 , @Meowington That's probably what happened, cus I had to go back and forth until the free sim card eventually showed up with the phone order
11-22-2022 11:34 AM
Was the SIM card in the cart during checkout? If it wasn't added, the shipping department wouldn't know to include it.
11-22-2022 09:20 AM
@Meowington hi yes you
need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
11-22-2022 09:19 AM
@Meowington You should have gotten a free sim card too. I did.
Ask a PM customer Support agent to send you one.