forgot user name and password

[thakkarhetal81]

Hi

I forgot my Account log in info username and password. How can i get it?

Please guide me.

Thanks

[DarianDNewell]

Deleted because redundant.

[thakkarhetal81]

Hi

Thank you very much for your reply.

Regards

[Anonymous]

 @thakkarhetal81 : If you've received any emails from Public Mobile like the Telus health marketing or a survey or promos then that inbox email address would also be your account email address login id.

As mentioned, emails from the community _might_ be the same but might not be but certainly worth the try in the Forgot your password? link.

There's no other method of finding your account email address except the aforementioned moderator.

[thakkarhetal81]

ok. Thanks for your help

[Dunkman]

@thakkarhetal81 

As mentioned before, if you don't remember the email address (user id), you will need to wait for moderator response.  

[Triguy]

@thakkarhetal81  You could try looking for your welcoming email when you setup your account.

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[thakkarhetal81]

Hi

Thanks for the reply.

if i do not remember the user name and password, is there any way to get user name and password ?

Thanks

[JK8]

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@thakkarhetal81 wrote:

Hello

I already sent private message to moderator team. So, how long they will take to reply back ?

Thanks

---

It may take up to 48 hours. Keep an eye on the envelope icon in the top right hand corner of this page for a reply from the moderators.

https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation

[thakkarhetal81]

Hello

I already sent private message to moderator team. So, how long they will take to reply back ?

Thanks

[HALIMACS]

@thakkarhetal81 

Send a private message to the Moderator Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

[thakkarhetal81]

Hi

Thanks for the reply.

Unfortunately i forgot my both Account log in user name and password. So i wont be able to log in. I want to retrieve this info User name and password. i do not know how to get it?

If you can help me, will be highly appreciated.

Thanks

[HALIMACS]

@thakkarhetal81 

Your username is your email address.

It could be the one you used to set up your community account - to see what that is, click on your avatar in the top right and select my settings - the email address for your community account is there.

Then you can use the forgot password option.

[computergeek541]

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@thakkarhetal81 wrote:

Hi

I forgot my Account log in info username and password. How can i get it?

Please guide me.

Thanks

---

Your self serve username is the e-mail address that you used. If you don't know that, you'll need to go to  https://widget.telus.tiia.ai/publicmobile/publicmobile.html . After you open that link, type in "password".  Moderators can also change the e-mail address if you require that to be done.

[JK8]

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@thakkarhetal81 wrote:

Hi

I forgot my Account log in info username and password. How can i get it?

Please guide me.

Thanks

---

If you look through your email accounts you might find the Welcome message from PM and then you can use the Forgot your password link, otherwise do the following:

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

 @thakkarhetal81 : If you still have the welcome email from here from when you signed up then that's your login. Then you can use the Forgot your password? link to get  your password reset.