forgot my email which one i used for my account

[twistedboom]

hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions

[esjliv]

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@twistedboom wrote:

hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions

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@twistedboom  the "remember my number" throws me a bit.

Is this an account that is Active or Suspended?

NOTE, After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If account has not been suspended for over 90 days, and an account was never set up, then you can register for one here:  https://selfserve.publicmobile.ca/self-registration/

[Anonymous]

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@twistedboom wrote:

hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions

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@twistedboom 

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will Change email and reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

Verify your identity (publicmobile.ca)

[Quigley]

Then why ask?   😘

[Meow]

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@Anonymous wrote:

 @Meow : I know you didn't tag me directly but it's just the way it is. Some people do search. I think that's how they post in existing threads. Others just want the fast answer to get on with their lives. And hey...it keeps us busy. 🙂

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Definitely did not tagged you directly and would never do as I use your posts as textbooks to learn more about PM and phones in general.

Yes, same/similar questions are appreciated. Keep us busy, rewards are piling up, gets chat going, etc.

[hTideGnow]

@twistedboom you tried Forgot Password link and try any other email addresses you have ?

also, some people use email alias to create a 2nd My Account, any chance you used this trick?

[Quigley]

@Meow 

All these repeat questions are helping you and @Anonymous  earn more monthly rewards. Searching doesn't!    😂

[Anonymous]

 @Meow : I know you didn't tag me directly but it's just the way it is. Some people do search. I think that's how they post in existing threads. Others just want the fast answer to get on with their lives. And hey...it keeps us busy. 🙂

[Meow]

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@Anonymous wrote:

 @twistedboom : Look in all your email inboxes for the welcome email from when you activated. Maybe even some marketing emails.

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This kind of question pop up almost on a daily basis.

Why it is difficult to search through Community first before asking question(s)?

[Quigley]

@twistedboom 

If you're really lucky, maybe it's the same one attached to your community forum account, your using now!

[hairbag1]

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@twistedboom wrote:

hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions

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To start process of CSA assistance, click on Get Help / Chat with Simon on the top of this page.Watch the little envelope icon (top right side of this page) will be highlighted when they respond.

[Triguy · Accepted solution]

Try looking for your welcoming email when you setup your account.  If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

 @twistedboom : Look in all your email inboxes for the welcome email from when you activated. Maybe even some marketing emails.