forgot login email

[LostPaisley]

how do I find login email?

Have an existing public mobil cel phone number but can't get in to pay

[dust2dust]

Are your services working? If you can find the welcome email or other marketing and promotion emails from here then that is the email address login id.

Yet another payment alternative is the real time payment method in like a Mobil gas station and others. Give them your phone number and pay and BOOM... 🙂

[hairbag1]

@LostPaisley 

alternative is to buy payment vouchers at Shell gas or Walmart...then dial 611 to add them to your account.

BOOM...no log-in req'd.

[Meow · Accepted solution]

If you forgot your log in credentials, contact agent to reset your password and let you know what email did you use.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.