US Add-on

[Brendac]

Hi I’m trying to add US Add-on for phone, txt and Data to my account.  I have successfully added twice in last month.  Today when I try the funds got charged to my MasterCard and successfully added to my account but plan is not being added, funds just stay in my account as available funds

[Meow]

Did you USE all allotted time from these add-ons?

If your CC has been charged then add-on should be on your account.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[dust2dust]

It means your previous add-ons are still present. When you do that refresh mentioned, do you see the roaming add-ons with like 0/15 or 1/15? You need to either wait for them to disappear or ask support to re-buy the bundle for you.

If they say 0/15 then you can choose to buy the other bundle at this time and a separate data add-on.

[hairbag1]

@Brendac 

log in on a laptop, but use incognito mode...then check to see if it's been added successfully.