forbidden a1

[Bob468]

does anyone know a solution to the forbidden a1 error preventing me from logging into my account

[VRMadd12]

If you have a VPN, then you may need to turn that off to log in. 

[AK32]

Is this happening on the website, app, or both?
If its from the website, try logging in from a private/incognito browser.  If thats still giving you an error, you may need to contact a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman · Accepted solution]

Hello @Bob468 

Go into your browser settings, clear the cache history and cookies. Restart your browser and go into incognito mode or private mode. Try logging in again. If you're still having issues, here is how to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437