9 hours ago - last edited 6 hours ago by computergeek541
does anyone know a solution to the forbidden a1 error preventing me from logging into my account
Solved! Go to Solution.
6 hours ago
If you have a VPN, then you may need to turn that off to log in.
8 hours ago
Is this happening on the website, app, or both?
If its from the website, try logging in from a private/incognito browser. If thats still giving you an error, you may need to contact a support agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
9 hours ago
Hello @Bob468
Go into your browser settings, clear the cache history and cookies. Restart your browser and go into incognito mode or private mode. Try logging in again. If you're still having issues, here is how to create a ticket.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437