email account

[fares80]

How can I get my email account from day 1 when I sign in to Public 

I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have

[BKNS27]

Seems that they don’t! Keeps us busy!

[DDM69]

Make notes of login info, email and passwords for future reference. 

[esjliv]

@fares80 

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket directly here to: Create, forgot or change My Account email or password link

[Handy1]

@fares80 @To change your email you need support 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[hTideGnow · Accepted solution]

hi @fares80 open ticket with CS agent and they can help to change the email address to the one you want

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437