eSIM to SIM activation

[Vito24]

Hello Team,

My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something else I need to do that is missing here?

Thanks a bunch for quick response.

[Vito24]

Update:
All good, now, had to wait for half an hour I guess. It just got activated. Thanks everyone.

[hTideGnow]

HI @Vito24 

did you try reboot your device once more as suggested above?

[Handy1]

@Vito24  First try rebooting the phone see if that helps 

[Vito24]

Hi Handy1. Thanks for quick response, I did exactly as you described, changed the number to new SIM card number but nothing happened.  Will submit a ticket now!

[Handy1 · Accepted solution]

@Vito24  You need a new Public mobile SIM card and log into your account profile page and sim swap the number like this 

SIM  SWAPPING  profile tabs

This can also be done on the app also , if you have any issues logging in you can ask support to sim swap the number for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Vito24 

you login to My account or on the app to update the sim card?  usually it will work after a device reboot. try once more

if same, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437