hi @cwilliams27
if you have already order the sim, you will need to as PM support agent to trace the order. So, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
if you have not ordered it yet, i suggest you to buy in person at a Telus or Koodo store. problem with order from PM could take 3 days to 3 weeks
but if you need to update your address, login My Account, Profile, then Manage EverSafe ID and update the address there
