eSIM to Physical SIM?

[Mike6969]

I signed up with PM and got set up with the eSim until my physical SIM came in the mail.

I just got my physical SIM. How do I switch from eSim over to my physical SIM? Can I do this on my own or do I need to use a support agent?

[BKNS27]

@Mike6969 

PM is a self-serve service so you need to change it yourself unless you have issues then you need to contact a CS_Agent to help.

[Chalupa_Batman]

Question though. Why would you want to switch over if the eSIM is already installed? I ask for my own learning of experiences of others. With that SIM card, you can use that as a back up in case something goes wrong with the phone. Also, you can also use it as a secondary account if you wanted to (instead of carrying two phones). 

[Dunkman]

@Mike6969 

Yes, you can change via your self service account or app,

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

[Handy1 · Accepted solution]

@Mike6969  In your my acccount profile page and SIM card swap the number like this 

SIM  SWAPPING  profile tabs