What happens to Gift data add-ons when Switching

[navilluspm]

Like many others, I received a text offer to switch plans. I have saved a lot of the Christmas gift add-ons Public Mobile has provided us over the last couple years. My understanding is that you lose purchased add-on data when you switch plans.  Would I also lose the gift data if I switch plans?

[navilluspm]

Thank you

[Chalupa_Batman]

Hi @navilluspm 

I asked and confirm this same question with a CS Agent. Here is his response.

Hello KennethJAdams,

My name is Tony and I'll be glad to assist you today.

Accepting the promotional rate plan and being switched to it will not impact your current rewards system or existing monthly credits.

Let me know if you have other questions.

Tony.

[Phil_Adelphus]

If you switch to a 5G unlimited plan then the gift data becomes "incompatible" but it's not lost.  If you later switch back to a plan where they are compatible (presumably not an unlimited data one) then they become active again.  So in that case they aren't lost but are just "on hold".

[Handy1 · Accepted solution]

@navilluspm  You will keep your old holiday bonus add ons and old rewards I can confirm I switch plans often and keeps my holiday bonus add on and old rewards . The only data add ons at risk of losing maybe the expiring data add ins purchased this year after the new system update 

And see I kept my add ons  too 

add ons