I have switched me and my sister from Bell Mobile to Public Mobile yesterday. We both have bell SIM cards in our phones and I completed the number transfers from Bell. I have an iPhone 13 Pro Max, she has a iPhone XR, both of them support eSIM. But both of the phones are getting SOS only in the control centre. I have been messaging the support and they have just given me another QR code that doesn't work. When I scan it on my phone it says to contact my carrier. On my sister's phone the activate eSIM screen just loads forever. The support has now told me to go buy a physical SIM card, which would cost me $20 for the both of us. This is very disappointing I shouldn't have to pay for SIM cards because PM's eSIM's refuse to activate. When I signed up it said they were free. Is there no way to get a new free eSIM or physical SIM? Because in the app I checked every single menu and there is no option to buy one or get a different one. Right now I have paid $80 for 2 none functioning phone plans, and I have to pay another $20 to see if they work.
