eSIM change

[Kodyreid]

Help changing numbers

[Dunkman]

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@Kodyreid wrote:

I need to contact a representative but not sure how

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@Kodyreid 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CSA usually will take a few hours to respond. Check your private message inbox for response and continue with your interactions. Try to be as detailed in your messages since it take time for each back and forth interaction. 

 https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Kodyreid]

I need to contact a representative but not sure how

[CSA_PM]

Thank you for the escalation! The customer already has an open ticket, and it will be handled by an agent as soon as possible.

[softech]

@Kodyreid 

you will have to have PM CS agent to help to sort out the account issue first.   

I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Kodyreid]

The problem is that I can’t access my account do to password and I can’t reset it do to my email password

[hTideGnow]

hi @Kodyreid 

do you want to change phone number or eSIM?

if you want to change phone number, simply login My Account, go to Profile and Change phone number there

if you want to change eSIM, login PM app from your phone, go to Account page and click Purchase sim card and choose eSIM