eSIM activation

[Bernard24]

My iPhone XS max can’t activate my publicmobile eSIM upon first setup.

went and sent the QR code email. Scanned it and phone prompts can’t activate eSIM everytime

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Dunkman]

@Bernard24 

Often CS_Agent will ask customer to purchase the physical SIM card. Provide the physical SIM card  number to CS_Agent afterwards to finish off activation.  Then you can switch back to eSIM later via your self service account.  PM will re-imbruse you for the physical SIM card purchase. 

[slusagm · Accepted solution]

Who was that somebody? He didn't give you the correct link?

This is the 4th time we posting, please read

message PM and ask them for help here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Bernard24]

Alright so, click on the link and they said go buy a physical sim. Can I just buy another eSIM i thought they were goind to send me another one

[Bernard24]

No idea but this is infuriating am I supposed to use this board with my phone? Is it easier on pc ?

[slusagm]

Who is the "somebody"?

[Bernard24]

Somebody save me from this PM nightmare. Plus I’m pretty sure I’m going to lose my phone number forever cause its now out there in the carrier void 

[Bernard24]

Above what

[slusagm]

Please refer to the link above

[Bernard24]

How do I reach to these guys?

[Bernard24]

Dude how do it all to these cs_agent boss

[slusagm]

You can contact PM and they can send you another eSIM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Bernard24 actually I suggested you to disable the eSIM 

But now the issue is with PM eSIM, you need to reach out PM CS support to get it sorted out

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[Bernard24]

I deleted PM eSIM by mistake. 
why you ask me to remove past provider SIM card when during initial setup which failed they asked to keep the sim in

[softech]

@Bernard24 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually.  If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there