different billing date

[sintija77]

Hello, 

I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?

thank you

[SynnSalvator]

Just received the same text. Just paid my bill not to long ago so also hoping it's a very bad glitch.

[RickB]

Are you on your public mobile my account page? I as a rule Trust the text messages but I always check online on the public mobile site, cheers hope that helps good luck 🙂

[oberon]

My online account states, "Payment Due Date (One-Time Payment): Mar 15, 2020", which is as expected.

However, I just received a text message which asserts that my upcoming payment is due Mar 1st. Two weeks early. Is this a glitch that I can just ignore?

[selva1]

I had the same issue that the above user was having with the payment date and autopay date conflicting. I also cancelled autopay and readded it, and the dates got fixed and realigned. 

[mik101]

I also got the April 11th notification a few days ago but my renewal date is May 1st. Auto-pay says May 7th so that's screwed up too.

I PMd the mods about that, but I'm working on the road with my cell being my primary communication device. So if it does deactivate sometime today even though they billed me less than two weeks ago for the 30 days, I'm going to be VERY unhappy.

[sintija77]

my phone worked, but my mom;s phone got locked out of service. had to find puk code to reactivet sim card

[cavemantoronto]

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@sintija77 wrote:

Hello, 

I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?

thank you

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It's not really due.  Public Mobile had many problems today.  Moderator said they are working on it   Does your service still work?

[Lieux]

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@sintija77 wrote:

Hello, 

I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?

thank you

---

Can you see which date is in your self serve account for the renewal? If it's the good date near of the 27th...everything will be ok.

[ZfromVanC · Accepted solution]

There have been a lot of billing issues today. I would suggest messaging a Moderator and they will help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep in mind they're quite busy, so it may take up to 48 to hear a response back from them.

Although, I should remind you that if you have a 30 day plan, then your pay date will not be on the exact same day each month. Since some months have 29 or 31 days, your renew date may differ slightly from month to month. Is it possible that you've been with PM long enough for it to creep from the 27th to the 11th?