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data usage

cardinalrg11
Great Neighbour / Super Voisin

Why am I getting billed for data usage last two weeks in middle of night? I have no data left.  Record usage shows there are 2 entries at midnight every day.

4 REPLIES 4

@cardinalrg11   are you using an Android or iPhone?

 

how much data we are talking about?  250Mb from $15 plan ? or more?

 

any chance your OS was updating and used the data? or Apps updates?

cardinalrg11
Great Neighbour / Super Voisin

I wasn't using nor did I need to use that much data all of a sudden.

hairbag1
Mayor / Maire

@cardinalrg11 

log in on a laptop and try this to see how much data you currently have available...

 

refresh.jpg

cellphoneuser1
Mayor / Maire

@cardinalrg11 wrote:

Why am I getting billed for data usage last two weeks in middle of night? I have no data left.  Record usage shows there are 2 entries at midnight every day.


Data wasn't used in the middle of the night. The details are twice a day summaries.  You need to buy more data in add-on or ask for early plan renewal.

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