cancel
Showing results for 
Search instead for 
Did you mean: 

credit card error

fortis
Great Neighbour / Super Voisin

Chatbot said to wait for a customer support agent..  So i shall wait.

1 ACCEPTED SOLUTION

Accepted Solutions

darlicious
Mayor / Maire

@fortis 

Go to your private message box the envelope icon next to your avatar at the top right corner of your screen.  In your private messages click the arrow thingy at the top left for your sent/outbox. Check for your submitted ticket there. If you see it then you can keep an eye on your private message box for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up waiting time but expect a reply within the hour.

 

If you have nothing in your sent/outbox you need to submit a ticket via SIMon or send a private message.

View solution in original post

4 REPLIES 4

RossN
Mayor / Maire

@fortis ok well if you created a ticket already then watch your community evelope top right corner for a reply 

Meow
Mayor / Maire

YOU have to initiate contact with agent. Do not expect bot to that for you.

 

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

darlicious
Mayor / Maire

@fortis 

Go to your private message box the envelope icon next to your avatar at the top right corner of your screen.  In your private messages click the arrow thingy at the top left for your sent/outbox. Check for your submitted ticket there. If you see it then you can keep an eye on your private message box for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up waiting time but expect a reply within the hour.

 

If you have nothing in your sent/outbox you need to submit a ticket via SIMon or send a private message.

hTideGnow
Mayor / Maire

Hi @fortis   yes,  you should wait

Although they say within 72 hours, they usually reply much quicker.  Just keep checking the envelope icon on top right