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You told me my number was changed

Bagzz1025
Good Citizen / Bon Citoyen

Yesterday I was told my number was changed to a specific new number and now when people text me it says it’s a land line ?!?? Like seems like this company has crazy amount of people complaining about the service here?! I spent hours yesterday trying to get into my account and number changed and I’m still locked out of my account and my number isn’t changed and when I text people they don’t get anything 

12 REPLIES 12


@Bagzz1025 wrote:

Yesterday I was told my number was changed to a specific new number and now when people text me it says it’s a land line ?!?? Like seems like this company has crazy amount of people complaining about the service here?! I spent hours yesterday trying to get into my account and number changed and I’m still locked out of my account and my number isn’t changed and when I text people they don’t get anything 


A number can't suddenly become a landline. That part would be an issue with the carrier of the people who are trying to send you a message..  As for your number being changed, this can happen if your requested a number to be ported in but that request failed.  It could also happen if Public Mobile initially assigned you a phone number by mistake that was already in use by someone else.

abTest
Mayor / Maire

@Bagzz1025- If you cannot log into your self serve account, try the password reset option.  If that's not working, contact a PM rep using the Get Help link.  The PM rep should also be able to sort out your number change issues.

softech
Mayor / Maire

@Bagzz1025  did you just join PM and requested Porting ?  Was it about a month ago?

 

If that is not the case, there is really no reason PM will change your number out of no where.

 

Can people call your number and can you receive the calls?

Bagzz1025
Good Citizen / Bon Citoyen

I asked them to change my number , and no I’ve had like 8 people try calling me and it goes to some other place says it’s a landline , but on my phone in the settings it says the number I asked for and if I text people with iPhones like my ex it shows up as the number , but if she try’s to call me back it goes to some security place voicemail ??!

Bagzz1025
Good Citizen / Bon Citoyen

It is , I’ve had 10 diff people try texting me and it says it’s a landline , and when I call my number from my house phone it goes to some business voicemail here in town ? But when I text my ex on her iPhone the number I asked for shows up , if I text a android they don’t get anything ? 

@Bagzz1025   Ok, then you did select Change Number yourself ad picked a number.  Just that the number you picked was owed by someone else

 

It is a glitch, Telus sometimes give out wrongly some numbers that owned by someone else.  In this case, since the number you picked was already owned, you have no choice but to pick another number.  Just go back to MY Account and click Change Number and pick another one

Bagzz1025
Good Citizen / Bon Citoyen

I’m locked out of my account ! Which yesterday they helped me get back in and then when I logged out and went to log back in my new password wouldn’t work ?!? And I know I’m entering the same new password , now I’m locked out again . This is getting very frustrating 

darlicious
Mayor / Maire

@Bagzz1025 

If you cannot login or use the forgot password option you will need to contact customer support and ask for a "password reset" so you can log into your self serve account and use the "change number" feature. It appears you got assigned an already in use landline. Click below to contact customer support.

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

 

@Bagzz1025   you can try to use the Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password/ ) there and try to re-set it yourself.

 

 

If you are unable to reset it that way or unable to answer the Security question, open ticket with PM Support again and they will reset it for you

 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there