create a new account

[bpugh22]

I want to create a new account for my son. 

However, when I enter his tel.#, I see a message that says it already exists.

HOw can I access the account that has his number?

Or how can I create a new acct for him?

Thank you.

[softech]

---

@khanali wrote:

how can I create a new acct for him?

---

@khanali   who is "him"?

your friend?  you meant can you help with his new activation?  If he is not currently a PM subscriber, you can help him to get a PM sim card from a store , like Telus or Koodo store, and activate online at https://activate.publicmobile.ca/

If he is already a customer and just do not have setup the Self-Serve My Account (this usually only happen if your friend activated in store before), your friend should setup the new  Self-Serve My Account login by opening ticket with Pm Support using this direct link: https://urlshortner.tiia.ai/XZxMjt

Provide us more information what situation is that and we can provide you more info

[khanali]

how can I create a new acct for him?

[JL9]

There are a few potential avenues to resolve this depending on the situation, if you can fill in a few more blanks it is something that can be done pretty quickly

[hTideGnow · Accepted solution]

HI @BaBo Possibly you have created one already

Open a ticket with PM CS Agent , they will check what email address was used and will arrange for password reset.

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot login information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@bpugh22  you can only have one phone number per account. 

You posted a couple days about your son's account:

https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-remember-username-or-pwd-to-my-son...

Did you ever get logged onto his account?

Is this the same account you are posting about now, or another son?

[BaBo]

If you already were given with a new phone number it means that you or him already sing up with a new acocunt. You don't activate again. Is like you already sing up for Facebook ,Instagram, Twitter, etc..  You cann;t sing up twice using same info. 

[Yummy]

So it looks like your sun already HAS PM account?

Did he activate in the store?

[darlicious]

@bpugh22 

Is your son a pm customer yet? If not you must activate a SIM card and plan to create his new account. If he is already a customer and activated but you have forgotten his email and password to access his account you will have to contact customer support to recover the login credentials.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

Did your son activate the sim in a store? Or has he done the activate step first? Activate link top of page.