changed the plan on the day of renewal and paid twice

[davidberg]

Hi I changed my plan on June 30 and made a manual payment to my account. Then autopay took out the amount for my old plan on the same day. So I was double charged - $25 and $56. How can I get my payment back for my old plan? thanks, Dave

[darlicious]

@davidberg 

Officially there are no refunds for prepaid service but the moderators are very reasonable and if you explain that you made an honest mistake by not realizing your renewal had already occurred  they will likely give you a credit on your account for your plan amount.

In future you can schedule a change plan on next renewal to avoid mixing up when you can change your plan without penalizing yourself. You can also cancel a planned change at anytime up until your renewal....preferably not at the last minute but can be done if necessary. Your 30 day cycle renews at midnight eastern.

[davidberg]

Thank you will try this!

[davidberg]

thank you!

[Anonymous · Accepted solution]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Anonymous]

 @davidberg : That date up top is your new term date. If you had changed your plan _before_ that date ie. up to 11:59pm ET of the day before then you should have been fine. But if you arrived the next morning and went about changing your plan then it would seem you did an immediate plan change after your previous plan had already renewed. Or so it seems.

It's possible the moderators here could sort it all out for you. Seems to be a reasonable mistake to make.

[softech]

Autopay renewed in the early morning and maybe you made the change afterward?    It is a confusion situation.  You might want to open a ticket with mod and see if they can do anything,.  But ut has been over 2 weeks, it is really up to their decision.

Open a ticket with mod using the chatbot on the lower right