change the number of identity confirmation

[vinny222]

i have an account that i cannot access because the verification phone number is not a number i own

i want to change this number to a number i own. how can i change it

[softech]

@vinny222 

Try these workarounds, it could bypass the SMS and open up the Send Email optoin in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[vinny222]

send email is not an option

[hTideGnow]

HI @vinny222 

did you try to click "Resend Code"? and is Send email an option?

if not or didn't work, you will have to have support to help.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[vinny222]

i dont have the phone number to verify, i cant receive the code

[HALIMACS]

Are you brand new to Public Mobile @vinny222 

If so, did you read my post above? 

Unless it’s a glitch, another option is your number was changed, which can be done by the account holder, or whoever has access to your self-serve account.

[vinny222]

when i click on resend code it doesn't give an option to send to email

[will13am]

@vinny222 , please click on resend code and you will have an option to have the 2FA code sent to email.  Once you get into your online account, go to the profile tab, eversafe ID and edit the phone number to the correct number.  

[BKNS27]

@vinny222 

Click on Resend Code and have the2FA code sent by email.

Once you are in your account, go to Profile>the number and click on Pencil icon to change.

[HALIMACS]

@vinny222 

it sounds to me like perhaps your porting has not completed and Public Mobile may have assigned you a temporary number?

That would happen if you were moving from another provider to here, and the porting of your number has gone through some difficulty.

When you have the code sent to that number, does it receive on your device?

(all of the above answer presumes you are new here and porting from another mobile service provider – if you are not, it is not likely the case)

[Handy1]

@vinny222  Did you just try to port a number to PM ? If yes I’ll send you the porting team number private message and they can re trigger the lie request for you . Otherwise if not you will need to message support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437