cant login to pay bill

[askhanthan]

my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?

[mimmo]

Can you access your account by calling 611?  If yes then you can top up using a voucher. If you need they can be bought online from recharge.com

[ShawnC13]

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@askhanthan wrote:

my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?

You will have to send the moderators a private message and unfortunately their response time is around 2 days currently.  

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators