cant log in

[Buddythecat]

keeps saying my email or pass is incorrect. Tried resetting it several times....says success but wont let me in !!!

[texwood]

Once you enter the username/password and you get the white "Page Expired" message, in the same browser windows, enter the link:

https://selfserve.publicmobile.ca/en/account/overview

That should bring you to the account page, bypassing the "Page Expired" error.

[esjliv]

@Buddythecat - if you are on mobile let the email and password autofill, but don't hit "Log In" just wait and it will log in; otherwise it will error out. You will likely receive a "Page Expired" message.

edit typo

[softech]

@Buddythecat 

do you also have a Telus my account logon??

try using Incognito mode to login.  

and make sure your type in your new password and not rely on browser saved password 

[dust2dust]

Test your login credentials using the chatbot. Open the chatbot, say you're a customer, sign in - see if your login works.

[dabr]

@Buddythecat   Try using incognito/private mode because of caching issues with PM's self serve site.  You may also need to wait 10 minutes before another attempt if you've tried too many times already with incorrect login credentials.

[Handy1 · Accepted solution]

@Buddythecat  Try again incognito private mode there are cache issues , if all else fails get support to help you 

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