cannot make or receive phone calls

[softech]

@Joann7 

first , please Login My Account again using incognito mode to confirm your account status, check if your account is Active or supsended

If active, good.  Try to first reboot your phone once.

If still does not work, try to change the Preferred network type or network mode to 3G Only and see if it fixes the issue

Let us know

[hairbag1]

@Joann7 

did you activate your account and attempt to port your number in from somewhere else ?

added link...

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number