@sportsman1946
following the steps to port in are very important for successful activation. Who was previous cell provider ?
Your old account must stay active until ported into PM. Leave your old sim in the phone so you can respond to port request response.
clipped from Help files..
Transferring an Existing Phone Number
Transfering or porting your phone number from another provider, allows you to keep your existing number. Before you do, here are some things you should know:
- Only the authorized account holder can transfer a number
- You cannot transfer numbers between Public Mobile accounts.
- Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
- Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
Mobile Phone Number Transfer Landline Phone Number Transfer
| Old service provider brand | First and last name of account holder |
| IMEI Number OR Previous Provider Account Number | Complete billing address |
| Alternate Contact Phone Number | Alternate Contact Phone Number |
- For additional security, your previous service provider may send a text or email to validate the transfer request. Follow the instructions in the message within 90 minutes to approve the number transfer.
- Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message.
- Be sure to check all texts and emails that could go to any other members on the old account, as well as any junk or spam folders.
- The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. You may experience mixed service during this process until the transfer is complete. When your number transfer is complete, you will receive a confirmation text message.
- If you don’t want to wait, you can select a new number when activating, and transfer your old number later.
