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can not make a call

5bz4
Great Neighbour / Super Voisin

Hello

         Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

6 REPLIES 6

5bz4
Great Neighbour / Super Voisin

Hello

         Thank you so much.Yes they took off $5.00 off account and added 500 minutes.

                    Janice

@5bz4 

How did you get on? You already had funds in your account did you have any issues choosing the add on and then scrolling down to confirm and submit your ayment for purchase?

Anonymous
Not applicable

do you Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races! 
  5. just check it out,

 

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again

hTideGnow
Mayor / Maire

@5bz4   if you just added $15, do you see Available Fund = $15 ?

 

If so, now you can head over to Add-ons and buy the minute add-on.  PM will take the money from the Available Fund on your account.

 

After you buy the add-on , you Available fund will be reduced,  reboot your phone once and you should be good to go.

 

5bz4
Great Neighbour / Super Voisin

Thank you will give it a try.

JK8
Mayor / Maire

@5bz4 wrote:

Hello

         Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice


On the $15 plan you get 100 outgoing minutes. You must have used it up for this cycle. Purchase the Add-On 500 minutes for $5 in self service. This add on will stay on your account until used up.

 

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