For the last while, have you not seen a little red number above the little envelope next to your mountain icon avatar? If you have a red number there then click on the envelope and then click on the subject line and then click on expand message.
My questions about the transactions is to get to the bottom of why your account was stopped.
I have read here of this happening even after a recent renewal. If you had disputed a transaction on your card and the bank reversed charges then that affects here. You then would have previously had a free amount of services. Even though you renewed after all that.
When this happens then you need to buy vouchers and with contact with the support people you pay for your plan.
Companies really don't like chargebacks or reversal of charges.
But if you possibly disputed a Koodo charge then this is a fault of Public where they had used a Koodo charging system to pay for your services. You would not know this until you might see Koodo on your statement and wondered why you're paying Koodo for nothing when you're with Public.
That's why I asked. You seem hesitant to fully answer that line of questioning. But the end result is that you need to be in contact with the support people.
